Question 1

I forgot my password. How do I sign in again?

Accepted Answer

On the sign-in screen, use “I forgot my password” — or go straight to /reset-password. You receive an email with a link to set a new password. The link expires: if it does, just request another one.

Question 2

I lost access to my authenticator app.

Accepted Answer

Use one of the recovery codes generated when you enabled two-step verification. If you no longer have the codes, write to support from the email registered in the organization — the reset goes through verification before it is released.

Question 3

How do I add people to my organization?

Accepted Answer

In Settings → Company → Invite member. The invitation goes out by email and the link can also be copied in case the email does not arrive. The number of available seats depends on your plan.

Question 4

Our company uses SSO. Can we sign in through our identity provider?

Accepted Answer

Yes, on the Enterprise plan, via OpenID Connect — compatible with Google Workspace, Okta and Microsoft Entra ID. Activation involves domain verification and is done together with our team.

Question 5

How does the 15-day trial work?

Accepted Answer

It is 15 days with the Growth plan capabilities, no credit card required. At the end of the period, you choose a plan to keep those capabilities.

Question 6

How do I change plans, update my card or download invoices?

Accepted Answer

In the dashboard, under Billing → Manage subscription. The billing portal brings together the current plan, payment method, charge history and receipts. For invoice issuance, write to support with the organization's tax ID.

Question 7

How do I cancel my subscription?

Accepted Answer

Through the same billing portal, under Manage subscription. Before cancelling, export whatever your organization needs to keep: PDF reports and Proof Packages can be generated while access is active. Retention and deletion after cancellation follow the contract and the Privacy Policy.

Question 8

The external approver did not receive the approval link.

Accepted Answer

Open the decision in the dashboard and use “Resend link”: a new link is generated and sent. The previous link cannot be recovered or shown again — it is stored only as a hash, for security. Also ask the person to check their spam folder before resending.

Question 9

How does someone outside the company check a PDF or a Proof Package?

Accepted Answer

Through the public verifier at /transparency, using the record identifier or the QR code on the PDF. For the full ZIP package, use /verify-package. Neither requires a Ciizer account.

Question 10

I need to export or delete personal data (LGPD).

Accepted Answer

Settings → Security and Privacy holds data export and deletion, with an additional identity confirmation before the area is unlocked. For data-subject requests and other privacy matters, write to privacidade@ciizer.com.

Question 11

How many meeting minutes does Ciizer AI analyze per month?

Accepted Answer

On the Growth plan it is 100 analyses per month, with up to 10 MB per file. On Enterprise it is 1,000 analyses per month, with up to 25 MB per file. Extraction always produces decision candidates for human review — nothing becomes a record without a person approving it.

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